Customer saftisfaction 2025

Consistently High Customer Satisfaction

In 2025, we once again strengthened the satisfaction of our customers. Our overall score improved for the 22nd consecutive year – from 1.28 (2024) to 1.27 – reflecting our commitment to continuous quality improvement.

We are particularly pleased with the positive feedback from our long-standing clients in the category of “Flexibility,” as well as in response to the key question of whether their objectives were achieved through working with us. Our consistent focus on tailored solutions and measurable added value has once again been confirmed.

For us, this result represents both recognition and an obligation to continue pursuing the path our customers value so highly.

Customer satisfaction 2024

Thank you for another all-time high!

We are delighted that our customers’ satisfaction with their collaboration with Rhein S.Q.M. has risen once again, reaching an all-time high with an average score of 1.28 (measured by school grades).

Every piece of feedback from our customers helps us to develop further and tailor our services even better to their needs. We would like to thank you for the trust you have placed in us and the constructive feedback!

Customer satisfaction 2023

Thank you for your feedback! This also shows that we were able to maintain a high level of satisfaction in the past year. Rhein S.Q.M. customers were also very satisfied with the service provided in 2023. The quality of performance, the courteous service and the joint achievement of previously set goals were rated particularly positively by our customers. Even our flexibility was perceived as very good, despite overcrowded schedules. We will do everything necessary to continue to meet the justified expectations placed on us. The satisfaction reported back is an important indicator of the long-term partnerships we are striving for, as they generate the greatest benefit for our customers from the collaboration.

Customer satisfaction 2022

Prime ambition of Rhein S.Q.M. is to provide superior services. Whether and to what extend we reached our guidance level is regularly analysed with a customer satisfaction questionnaire. Every year customers evaluate issues like (service) quality, our flexibility or price-performance-ratio on a scale between 1 (= very good) and 5 (= inadequate). In 2022 we were again able to outperform the excellent values of the previous years. These positive results will be an essential driving force for our work in diverse customer projects.

Customer satisfaction 2021

According to Wikipedia (01/14/2022 German version) “… customer satisfaction is formed when the customer’s comparison between his expectation and the degree of fulfillment or subjectively perceived performance is positive, that is, when his expectations have been exceeded. […]”

Our most important goals have always been, on the one hand, to achieve long-term cooperation with customers (without putting them into a perceived consultant dependency) and on the other hand, to be recommended to others. The results of the current customer satisfaction feedback for 2021 indicate that we have continued to achieve this goal. The difficult circumstances caused by lockdowns and home office called for much more flexibility than usual from our customers and ourselves. Due to the changed working methods and the distance, the consultant / trainer / auditor often is not sure wether customers achieve the usual effects and customer satisfaction is generated or maintained. Therefore we note with great gratitude that we were able to maintain the feedback value for target achievement of 1.33 in 2021 as well. This fluid flexibility from presence to online-supported appearances (and back), frequently also hybrid, was further developed in 2021 and rewarded by our customers with a score of 1.56. These efforts will culminate in an even broader webinar offering in 2022. Here are the other graphically presented results of the 2021 customer satisfaction survey: