Thank you for another all-time high!
We are delighted that our customers’ satisfaction with their collaboration with Rhein S.Q.M. has risen once again, reaching an all-time high with an average score of 1.28 (measured by school grades).
Every piece of feedback from our customers helps us to develop further and tailor our services even better to their needs. We would like to thank you for the trust you have placed in us and the constructive feedback!
Thank you for your feedback! This also shows that we were able to maintain a high level of satisfaction in the past year. Rhein S.Q.M. customers were also very satisfied with the service provided in 2023. The quality of performance, the courteous service and the joint achievement of previously set goals were rated particularly positively by our customers. Even our flexibility was perceived as very good, despite overcrowded schedules. We will do everything necessary to continue to meet the justified expectations placed on us. The satisfaction reported back is an important indicator of the long-term partnerships we are striving for, as they generate the greatest benefit for our customers from the collaboration.
Prime ambition of Rhein S.Q.M. is to provide superior services. Whether and to what extend we reached our guidance level is regularly analysed with a customer satisfaction questionnaire. Every year customers evaluate issues like (service) quality, our flexibility or price-performance-ratio on a scale between 1 (= very good) and 5 (= inadequate). In 2022 we were again able to outperform the excellent values of the previous years. These positive results will be an essential driving force for our work in diverse customer projects.
