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Rhein S.Q.M. GmbH
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  • Profile
    • Team
    • Value Proposition & Benefits
    • Customer satisfaction
      • Customer satisfaction survey 2015
      • Customer satisfaction survey 2014
      • Customer satisfaction survey 2012
      • Customer satisfaction survey 2011
      • Customer satisfaction survey 2010
    • References
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    • QM Certifications & Norms
      • ISO 9001:2015
      • IATF 16949
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      • EN 9100 / EN 9110
      • ISO 13485
      • HACCP / Codex Alimentarius
      • ISO 22000
      • BRC Packaging
      • BRC Food
      • IFS
      • IFS Logistic
      • ISO 22716
      • GMP / GDP
      • ISO 14001 / EMAS
      • ISO 50001
      • ISO 45001 (formerly known as OHSAS 18001)
      • ISO/IEC 17025
      • DIN ISO IEC 27001
      • ITIL
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      • AZAV Zulassung
      • KTQ
      • IMS / St. Gallen Model / EFQM
    • Audits & QM Service
      • VW Formula Q Award
      • AIAG CQI-9
      • AIAG CQI-11
      • AIAG CQI-12
      • AIAG CQI-15
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      • AIAG CQI-23
      • AIAG CQI-27
      • Technical Documentation
      • General Data Protection Regulation GDPR
      • IMS / St. Gallen Model / EFQM
      • All standards listed in the section “QM Certifications”
    • QM Tools
      • APQP (Advanced Product Quality Planning)
      • PPAP 4th Edition / VDA 2
      • FMEA
      • Process capability assessments and capability studies
      • Measuring Capability Assessment – MSA
      • OEE (Overall Equipment Effectiveness) / R@R (Run@Rate)
      • CIP (Continuous Improvement of Processes)
      • Ishikawa
      • 8D Complaints Management
      • Error / Pareto Analysis
      • QFD (Quality Function Deployment)
      • Kaizen
      • Six Sigma
    • Supplier Management
      • Potential Analyses / Quality Rankings
      • Supplier Qualification
      • APQP / VQS Supplier Support
      • PPAP Verifications and Approval Recommendations
      • Process approvals / Run@Rate
      • Periodic Series Auditing
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      • 100% filtering / firewalls / 200% verification
      • Crisis Management/ Quality Offensive
    • International Dimension
    • Seminars, Training und Workshops
  • Industries
    • Plant Engineering
    • Automotive Manufacturers – OEM
    • Automotive Suppliers – T1/ T2/ T3
    • Construction Industry
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    • Retail Market
    • Manufacture of Rubber and Plastic Products
    • Integrational Enterprises
    • Cable Harness Production
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    • Conducting Polymers
    • Aerospace Sector
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    • Pharmaceutical Industry
    • Prototype Construction
    • Cleaning Technology
    • Rail vehicles/ QM Railway
    • Packaging Industry
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Latest News

  • AIAG CQI-23 Kunststoff-FormprozessePress Release: CQI standards12. February 2015 - 20:05
  • WebsiteAIAG-CQI-Standards, CQI-Beratung, CQI-SchulungRhein S.Q.M. GmbH develops website for CQI standards14. November 2014 - 20:04
  • Rhein S.Q.M. will be „Rhein S.Q.M. GmbH“!11. November 2013 - 20:03
  • Wolfgang Rhein, Qualitätsmanagement-Experte und Geschäftsführer der Rhein S.Q.M. GmbHWatch Out Pharmaceutical Logistic: transitional period will end soon30. August 2013 - 18:24
  • ISO 16001 will be replaced by the ISO 500011. June 2012 - 18:23
  • Qualitätsmanagement-Weiterbildung: QM-Seminare, QM-Schulungen, QM-Workshops - bei der Rhein S.Q.M. QualitätsakademieQuality Academy30. May 2011 - 18:19

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Customer satisfaction survey 2014: The results

For Rhein S.Q.M. to achieve customer satisfaction is our prime ambition. Therefore we regularly interview our customers. Issues like (service) quality, the extent to which their objectives have been reached or price-performance-ratio have been evaluated continuously since 2010 on a scale between 1 (= very good) and 5 (= inadequate).

We could reach our 2014 guidance level which was – compared to excellent values in the last surveys – even more ambitious than in the previous years. The results are a driving force for ongoing and future projects.

We would like to thank our customers for their helpful feedback an the excellent ratings!

2014 Kundenzufriedenheitsbewertung Rhein-SQM

Contact us regarding this or any other topic!

Rhein S.Q.M. GmbH
Ebereschenweg 2a
67067 Ludwigshafen
Telefon: +49 9373 2057272
E-Mail: info@qm-projects.de

© Rhein S.Q.M. GmbH Ludwigshafen
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