Thank you for another all-time high! We are delighted that our customers’ satisfaction with their collaboration with Rhein S.Q.M. has risen once again, reaching an all-time high with an average score of 1.28 (measured by school grades). Every piece of feedback from our customers helps us to develop further and tailor our services even better […]
Thank you for your feedback! This also shows that we were able to maintain a high level of satisfaction in the past year. Rhein S.Q.M. customers were also very satisfied with the service provided in 2023. The quality of performance, the courteous service and the joint achievement of previously set goals were rated particularly positively […]
Prime ambition of Rhein S.Q.M. is to provide superior services. Whether and to what extend we reached our guidance level is regularly analysed with a customer satisfaction questionnaire. Every year customers evaluate issues like (service) quality, our flexibility or price-performance-ratio on a scale between 1 (= very good) and 5 (= inadequate). In 2022 we […]
According to Wikipedia (01/14/2022 German version) “… customer satisfaction is formed when the customer’s comparison between his expectation and the degree of fulfillment or subjectively perceived performance is positive, that is, when his expectations have been exceeded. […]” Our most important goals have always been, on the one hand, to achieve long-term cooperation with customers […]
Rhein S.Q.M. aims to offer its customers only excellent “Superior” services and therefore continuously evaluates their perception. The focus is on customer relationship as well as aspects related to professional and methodological quality, achievement of project goals and service. Mr. Rhein, how did Rhein S.Q.M. experience the unusual year 2020 under the influence of the […]
At Rhein S.Q.M. GmbH, awareness of customer satisfaction plays an essential role, especially in connection with professionalism, service quality and the achievement of customer goals. Please read this short interview with managing director Wolfgang Rhein about the company’s customer satisfaction management. Mr. Rhein, congratulations, the 2019 customer satisfaction figures for Rhein S.Q.M. GmbH exceeded the […]
https://qm-projects.de/wp-content/uploads/2020/02/kuzu2019-englisch.png286640aleisederhttps://qm-projects.de/wp-content/uploads/2016/04/rhein-sqm-qm-projects-logo_flat.jpgaleiseder2020-01-31 15:03:102020-02-07 10:05:56Customer satisfaction survey: a short interview
As there is a growing demand for AIAG CQI standards we started developing a website with specific information about the process-relevant standards CQI-9 (Heat Treat System Assessment), CQI-11 (Plating System Assessment), CQI-12 (Coating System Assessment), CQI-15 (Welding System Assessment), CQI-17 (Soldering System Assessment) and CQI-23 (Molding System Assessment). Rhein S.Q.M. will of course offer consulting […]
Because of our steady growth, the requirements of the branches we are working in, and the increasing responsibility in more complex projects we decided to change from the present company type to a “GmbH”. The ownership structure, the headquarter, all contact persons and contact data remain the same. You can always rely on our “superior” […]
Mid of September the transitional period of the new in March 2013 published EU guideline “Good Distribution Practice (GDP)” will end. The new heavily modified guideline will apply for sales and distribution companies, who are trading or transporting pharmaceutical products or transporting. Aim of the guideline is the improvement of quality along the whole supply […]
https://qm-projects.de/wp-content/uploads/2016/10/Wolfgang-Rhein_Geschaeftsfuehrer-Rhein-SQM.jpg53153543Mischa Spörerhttps://qm-projects.de/wp-content/uploads/2016/04/rhein-sqm-qm-projects-logo_flat.jpgMischa Spörer2013-08-30 18:24:492017-02-23 16:56:57Watch Out Pharmaceutical Logistic: transitional period will end soon
The ISO 16001 will be replaced by the ISO 50001. What does this mean for companies? Since the 24th of April 2012 certifications after ISO 16001 are not possible anymore. Companies must be certified ISO 50001 instead. The norm intends sustainable energy cost savings, the reduction of harmful emissions and other environmentally-harmful pollutants. The change […]
https://qm-projects.de/wp-content/uploads/2016/08/kontakt-rhein-sqm-qualitaetsmanagement-beratung-ludwigshafen.jpg586820Mischa Spörerhttps://qm-projects.de/wp-content/uploads/2016/04/rhein-sqm-qm-projects-logo_flat.jpgMischa Spörer2012-06-01 18:23:092017-02-23 16:58:06ISO 16001 will be replaced by the ISO 50001
Customer satisfaction 2024
NewsThank you for another all-time high! We are delighted that our customers’ satisfaction with their collaboration with Rhein S.Q.M. has risen once again, reaching an all-time high with an average score of 1.28 (measured by school grades). Every piece of feedback from our customers helps us to develop further and tailor our services even better […]
Customer satisfaction 2023
NewsThank you for your feedback! This also shows that we were able to maintain a high level of satisfaction in the past year. Rhein S.Q.M. customers were also very satisfied with the service provided in 2023. The quality of performance, the courteous service and the joint achievement of previously set goals were rated particularly positively […]
Customer satisfaction 2022
NewsPrime ambition of Rhein S.Q.M. is to provide superior services. Whether and to what extend we reached our guidance level is regularly analysed with a customer satisfaction questionnaire. Every year customers evaluate issues like (service) quality, our flexibility or price-performance-ratio on a scale between 1 (= very good) and 5 (= inadequate). In 2022 we […]
Customer satisfaction 2021
NewsAccording to Wikipedia (01/14/2022 German version) “… customer satisfaction is formed when the customer’s comparison between his expectation and the degree of fulfillment or subjectively perceived performance is positive, that is, when his expectations have been exceeded. […]” Our most important goals have always been, on the one hand, to achieve long-term cooperation with customers […]
Customer satisfaction 2020
NewsRhein S.Q.M. aims to offer its customers only excellent “Superior” services and therefore continuously evaluates their perception. The focus is on customer relationship as well as aspects related to professional and methodological quality, achievement of project goals and service. Mr. Rhein, how did Rhein S.Q.M. experience the unusual year 2020 under the influence of the […]
Customer satisfaction survey: a short interview
NewsAt Rhein S.Q.M. GmbH, awareness of customer satisfaction plays an essential role, especially in connection with professionalism, service quality and the achievement of customer goals. Please read this short interview with managing director Wolfgang Rhein about the company’s customer satisfaction management. Mr. Rhein, congratulations, the 2019 customer satisfaction figures for Rhein S.Q.M. GmbH exceeded the […]
Rhein S.Q.M. GmbH develops website for CQI standards
NewsAs there is a growing demand for AIAG CQI standards we started developing a website with specific information about the process-relevant standards CQI-9 (Heat Treat System Assessment), CQI-11 (Plating System Assessment), CQI-12 (Coating System Assessment), CQI-15 (Welding System Assessment), CQI-17 (Soldering System Assessment) and CQI-23 (Molding System Assessment). Rhein S.Q.M. will of course offer consulting […]
Rhein S.Q.M. will be „Rhein S.Q.M. GmbH“!
NewsBecause of our steady growth, the requirements of the branches we are working in, and the increasing responsibility in more complex projects we decided to change from the present company type to a “GmbH”. The ownership structure, the headquarter, all contact persons and contact data remain the same. You can always rely on our “superior” […]
Watch Out Pharmaceutical Logistic: transitional period will end soon
NewsMid of September the transitional period of the new in March 2013 published EU guideline “Good Distribution Practice (GDP)” will end. The new heavily modified guideline will apply for sales and distribution companies, who are trading or transporting pharmaceutical products or transporting. Aim of the guideline is the improvement of quality along the whole supply […]
ISO 16001 will be replaced by the ISO 50001
NewsThe ISO 16001 will be replaced by the ISO 50001. What does this mean for companies? Since the 24th of April 2012 certifications after ISO 16001 are not possible anymore. Companies must be certified ISO 50001 instead. The norm intends sustainable energy cost savings, the reduction of harmful emissions and other environmentally-harmful pollutants. The change […]